Terms & Conditions

Welcome to Conte Bros Importers. By accessing or purchasing from our website, you agree to comply with the following terms and conditions. Please read them carefully.

1. Legal Compliance & Age Restriction

By law, it is an offence to supply alcohol to persons under the age of 18 years.

By placing an order through our website, you confirm that:

  • You are at least 18 years of age
  • All information provided is true and accurate

Conte Bros Importers operates under:

  • ACN: 6130925965
  • ABN: 89 613 925 965
  • Victoria Liquor License: 33701419

2. Orders & Shipping

2.1 Shipping Charges

  • Orders over $300: Free shipping within Metro and Regional Victoria
  • Orders over $500: Free delivery to NSW, SA, and QLD
  • Orders under $400 (NSW, SA, QLD): $40 flat delivery fee
  • Interstate courier pricing may vary; customers are advised to contact us prior to placing an order (excluding VIC)

2.2 Delivery Timeframes

  • Victoria (Metro & Regional): 1–3 business days
  • NSW, SA, QLD: 7–10 business days

2.3 Delivery Methods

Orders may be delivered via:

  • Australia Post
  • Civic Transport
  • Conte Bros Importers delivery team

All deliveries are conducted in accordance with applicable safety and social distancing guidelines.

3. Customer Responsibility

  • Customers are responsible for providing accurate delivery details
  • Conte Bros Importers is not liable for delays or losses due to incorrect address information

4. Returns & Satisfaction

We are committed to quality and customer satisfaction.

If you are not satisfied with your purchase:

  • Contact us via phone, email, or chat
  • Our team will make every reasonable effort to resolve the issue promptly

5. Privacy Policy

5.1 Collection of Information

We collect personal information to:

  • Process and deliver your orders
  • Improve our products and services
  • Enhance your shopping experience
  • Save time on future purchases

5.2 Use of Information

Your information may also be used to:

  • Understand customer needs and preferences
  • Prevent fraud or theft
  • Provide relevant offers and promotions

All personal information is handled in accordance with applicable privacy laws.

6. Business Information

Conte Bros Importers Pty Ltd

  • Liquor Licence Number: 33701419
  • ABN: 89 613 925 965

Established in 1984, Conte Bros Importers has built a reputation for supplying quality products and maintaining strong customer relationships.

7. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

8. Updates to Terms

Conte Bros Importers reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on the website.