Privacy Policy

Privacy Policy – Conte Bros Importers Pty Ltd

Effective Date: 28/04/2026

1. Introduction

Conte Bros Importers Pty Ltd (ACN 613 092 596, ABN 89 613 925 965) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable Australian privacy laws.

2. Legal Age Requirement

By law, it is an offence to supply alcohol to persons under the age of 18 years. By placing an order through our online store, you confirm that you are of legal drinking age and that all information provided is true and accurate.

Our online store operates under Victoria Liquor Licence Number: 33701419.

3. Collection of Personal Information

We collect personal information necessary to provide our products and services to you. This may include:

  • Full name

  • Contact details (email, phone number)

  • Delivery and billing address

  • Payment details

  • Order history

4. Why We Collect Personal Information

We collect and use your personal information for the following purposes:

  • To process and deliver your orders

  • To improve our services and customer experience

  • To save you time when placing future orders

  • To better understand your preferences and requirements

  • To protect against fraud or theft

  • To provide relevant offers, promotions, or updates

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Delivery partners (e.g., Australia Post, courier services)

  • Payment processors

  • Service providers who assist in operating our business

We will not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

7. Delivery and Responsibility

  • Conte Bros Importers is not responsible for incorrect delivery addresses provided by customers.

  • Courier pricing may vary for interstate deliveries. Customers are encouraged to contact us prior to placing orders outside Victoria.

8. Shipping Policy (Summary)

  • Orders over $300: Free shipping within Metro/Regional Victoria

  • Orders over $500: Free delivery to NSW, SA, QLD

  • Orders under $400 (NSW, SA, QLD): $40 delivery fee

  • Delivery timeframe:

    • Victoria: 1–3 business days

    • NSW, SA, QLD: 7–10 business days

Deliveries are handled by Australia Post, courier services, and our team, following recommended safety practices.

9. Customer Satisfaction

We strive to ensure you are satisfied with our products. If you are unhappy with your purchase, please contact us via phone, email, or chat, and we will work to resolve the issue.

10. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Conte Bros Importers Pty Ltd
Liquor Licence: 33701419
ABN: 89 613 925 965

(03) 9466-3612 | admin@contebros.com.au